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CRM Mobile Storage Issues
QUESTION:I have a couple of end users that have been using CRM mobile for quite
sometime and since their Accounts/Contacts have grown quite large. They like
to see their accounts/opportunities as well as all of their contacts when
they sync. The subscription is now growing too large for the internal memory
of the device and will not allow for all contacts to sync.
Besides change views etc. the end user has purchased an additional memory
storage card. What is the best practice to have the CRM data sync'd and
stored on the memory card vs. the internal device? Do I need to uninstall
CRM mobile and reinstall pointing storage to the card, or do install CRM
mobile on the card? I could not find settings in the program to point the
data else where in it's current installation or configuration. Please advise
ANSWER: Correct, you will need to uninstall Microsoft CRM Mobile on the PDA then
reinstall using another mobile installation item with setting to external
storage card.
Check out page 78 of the Mobile Implementation Guide, 8-4 "Creating a
Microsoft CRM Mobile Installation Item" section: "If you want to store mobile
databases on an external storage card or other location..."
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